Q:
When is my next bill / payment due?
A: The bill is payable in full when rendered, water rents
covering last year's billing period must be paid before June
30th or same will be sent to the assessors at Mineola, N.Y.
and placed on your tax bill with a 10% penalty added.
Q: Is there a "grace
period” for payments?
A: In keeping with New York State Laws, the due date indicated
on your bill is the absolute deadline. There is no grace
period.
Q:
Do you accept payments over the telephone?
A: No. Payments can only be made by mail or in person at the
following address. Never send cash in the mail and be sure to
put your account number on the face of the check.
Bethpage Water District, 25 Adams Avenue, Bethpage, NY 11714
(516) 931-0093
Q: How often will I receive a
bill?
A: Meters will be read one month before and consumers will be
billed quarterly.
Q: Why didn't I receive a bill?
A: You should receive a bill every three months. If you didn't
receive a bill within the scheduled timeframe, please call us
at (516) 931-0093
Q:
What is the average bill?
A: Each consumer's usage is determined by different variables,
such as the number of people living in the home, size of lawn,
size of house, etc. For this reason, we are unable to give a
meaningful average.
Q:
Why is this bill higher than the last bill I received?
A: Many factors can contribute to fluctuations in your water
bill. Extreme weather conditions such as a drought or
heavy rainfall the previous year can be a factor.
Additionally, water consumption typically changes from one
season to the next. For an accurate comparison, examine bills
from corresponding periods of previous years, while
considering rainfall recorded. An increase in the number
of people living in the residence can be a factor.
Another culprit could be a leak. Dripping faucets inside
and outside are obvious sources, but look for other less
visible signs as well. Listen for hissing noises around
the toilet, which could indicate a shut-off valve is leaking.
The underground sprinkler system is another area to check.
Leaks can add up. For example, a hole that's 1/16" wide
can leak as much as 74,000 gallons of water in 90 days.
Q:
I am selling my house. What do I need to do to close out my
account with the Bethpage Water District?
A: Call the administration office at (516) 931-0093 with the
following information:
1) Account #
2) Service Address
3) Seller’s Name
4) Closing Date
5) Seller’s Forwarding Address
6) Purchaser’s Name
You will need to make
an appointment with the district for a final meter reading and
inspection.
Q:
How do I have my water service turned on?
A: Bethpage Water District customers should call (516) 931-0093
to inquire about the situation. There may be a minimal charge
and fees are associated with new, non-existing service. As
soon as all requirements are met, service will be turned on.
If a house is being sold, it is rare that the water would be
turned off.
Q:
Who is responsible for the repair of water service lines?
A: The water service line from the water main to the curb and
the water meter itself are the property and responsibility of
the Bethpage Water District. The water line from the curb to
the house and all other equipment belong to the property owner
and shall be maintained at their expense.
Q:
Why do I have to pay for water that results from a leak?
A: Consumers of the Bethpage Water District are responsible
for all the water that passes through their meters including
the water lost by a leaking meter.
Q:
How do I read my water meter?
A:
Locate the number just above the word
"GALLONS". The first four digits (reading left
to right) indicate the number of gallons that have been
used. Reminder: You may confirm the presence of a
leak by checking the flow indicator (black triangle) on the
meter. If it is moving, and no water is on in your home,
you may have a leak.
Q:
I'm installing a sprinkler system, is there anything I need to
do?
A: Have
your sprinkler installed by a professional. Remember
that a backflow prevention device must be included within that
installation. Bethpage Water District requires an
inspection and test completed by a certified backflow
tester. Bethpage Water District provides free annual
testing during normal business hours. Click
here for more backflow information.
Q:
Are watering regulations still in effect?
A:
Yes. Water restrictions are in effect throughout the
year. According to Nassau County Ordinance, you may not
water your lawn between 10:00 a.m. and 4:00 p.m. We also
follow an odd/even calendar system, which means watering may
be done only on even days if your street address is an even
number, and on odd days if your address is an odd
number. Non-compliance can lead to a fine.
For any further questions regarding your account, please call us 516-931-0093
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